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How We Handle Your Information

We collect and protect the information you share when you open an account, deposit via bKash or Nagad, and use our lobby. This policy explains what we gather, how we use it, and the rights you hold over your own data.

Account data protectionPayment information securityCookie and device trackingYour access rightsContact for data requests
f9999 How We Handle Your Information
CONTACT PATHS

Reach Us About Privacy

If you have questions about this policy, want to request a copy of your data, or need to update your account information, our support team is ready to help. We handle privacy requests through the same channels we use for account assistance, so you can reach us the way that works best for you.

Live Chat Open the chat widget in the bottom corner of any page and ask about data access, correction, or deletion. Our team will guide you through the request process and confirm what information we hold.
Email Support Send your privacy question or data request to our support email address listed in the site footer. Include your registered mobile number so we can verify your account and respond securely.
Account Settings Log in and open your profile page to review the personal information we store, update your email or mobile number, and manage cookie preferences directly from your dashboard.
DATA PRACTICES

Security and Transparency

We built our data-handling approach around the same principles that guide our payment and account systems: keep information secure, give you control, and stay transparent about what happens behind the scenes. These practices apply across every part of the platform, from the moment you register to the day you request deletion.

Encrypted Storage

All personal information, payment details, and session logs are encrypted at rest and in transit. We use industry-standard SSL certificates to protect data as it moves between your device and our servers.

Cookie Control

We use essential cookies to keep you logged in and functional cookies to remember your preferences. You can disable non-essential cookies through your browser settings without losing access to core features like deposits and withdrawals.

Retention Limits

We keep account records for the minimum period required by financial regulations, then delete them unless you remain active. Inactive accounts are flagged for review, and we notify you before any data is removed.

Request Response

When you ask to see, correct, or delete your data, we verify your identity through your registered mobile number, process the request within the timeframe required by local law, and send confirmation once complete.

Common Data and Privacy Questions

We collect your mobile number, email address, and date of birth during registration. When you deposit via bKash, Nagad, or Rocket, we also store your payment method details to process transactions and verify your account.

We share session data with game studios like Pragmatic Play and Evolution so they can stream live tables and slots to your device. We do not sell your information to advertisers or unrelated third parties.

Contact our support team via live chat or email with your registered mobile number. We will verify your identity, compile your account records, and send them to you in a readable format within the timeframe required by local regulation.

Yes. Request account deletion through live chat or email, and we will close your account after verifying your identity. We retain transaction records for the period required by financial regulations, then delete them permanently.

We use essential cookies to keep you logged in and functional cookies to remember language and device preferences. You can disable non-essential cookies in your browser settings without losing access to deposits, withdrawals, or game play.

All payment data is encrypted in transit and at rest. We share only the transaction details needed to complete your deposit with bKash, Nagad, or Rocket, and we never store your wallet PIN or password.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.